Do you have a physical store?

We do not have physical stores. All transactions are made exclusively through our official online store. We do not authorize visits to our facilities to try on products, obtain information, request exchanges or other services. 

No exceptions are made, we reserve the right of entry. We appreciate your understanding and cooperation.

How long does it take for my order to arrive?

Your purchase is processed in 1-2 business days. 

Standard shipping takes an additional 1-3 days within a business period. Any delay after the goods have been shipped is the responsibility of the parcel service.

What is the waiting period for customer service?

We respond to customer service inquiries within 12 business hours. 

This period may be extended due to holidays, vacations or high season.

Through which platforms can I request information about VUHL Design?

Email: info@vuhldesign.com 

Instagram: @vuhldesign 

Phone: +52 ( 419 ) 688-1452

Can I make deferred purchases on interest-free months?

Yes, we offer the option of deferred purchases through Paypal. For more details, please see our purchase conditions.

Is it possible to purchase a product that is not visible in the store?

We reserve the right to sell items that are not displayed. 

If you need assistance with special requests, please do not hesitate to contact us by email.

Can I purchase items that are indicated as "out of stock"?

No, out of stock items are not available for purchase or exchange.

How long do I have to request my invoice?

The established period is 5 business days after your payment to authorize such request. 

How long do I have to request an exchange or refund?

The deadline to request an exchange or refund is 5 business days.

Who must pay for the return waybills for my exchange or refund request?

Return shipping costs are the responsibility of the customer, except for unique situations that VUHL will indicate according to our return policies.

What are the conditions for exchanges?

Products must remain in their original packaging and comply with our conditions set forth in our exchange policies.